Returns & Exchanges

Due to the perishable nature of our wild game and meat products, we are unable to accept physical returns, but we are committed to resolving any issues with your order promptly. If your delivery arrives damaged or incorrect, please follow the steps below within 24 hours of receipt to ensure a swift resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your items and their temperature to ensure they meet our high quality standards.

• 2.
  Document Issues

  Take clear photographs of any damaged packaging, incorrect items, or quality concerns to provide as evidence for our team.

• 3.
  Contact Customer Support

  Email our team at [email protected] with your order number and the photos of your concern within 24 hours.

• 4.
  Resolution Process

  Our team will review your claim and issue a full refund or arrange for a replacement delivery at the earliest possible convenience.